"You will walk away with a new perspective and tools you can put to use in your workplace immediately. And I promise you will never look at icebergs the same way again!"
-Annick Pruett, IOM, Executive Director, Rifle Area Chamber of Commerce

"After attending each session, I felt positive, focused, energized and consequently more productive.
I am grateful both to her and my boss who encourage me to attend her sessions."

- Souri Jahanmir, Director of Finance, Council of Insurance Agents&Brokers

Management/Leadership Development


Do your meetings drag on forever with little or nothing accomplished? Are they dampening people’s inspiration and creativity? Do attendees act bored or decline to participate? Do they obstruct the progress of the meeting? Does your meeting leader fail to keep the meeting on track?

Learn to conduct effective meetings that stimulate participation, overcome obstacles to success and ensure productive outcomes.

After this program, participants will be able to:

  • Determine the need and purpose of a meeting
  • Effectively plan for a meeting
  • Develop an effective agenda
  • Generate greater involvement and participation
  • Handle conflict in meetings
  • Foster problem solving and decision making


Are the employees in your organization working together as effective teams? Or have individual’s goals taken the place of working toward the organization’s goals?

Communication, trust and an ability to develop consensus for problem solving are vital to the functioning of every team. This program examines the elements of successful teams and gives participants strategies to transfer these lessons to their workplace.

After this program, participants will:

  • More effectively negotiate cooperate and communicate
  • Develop trust and interdependence among team members
  • Manage agreement as well as conflict to work collectively for the organization's goals
  • Generate commitment to cooperative goals
  • Implement consensus-building techniques
  • Increase productivity and employee morale


Do you have employees whose “attitude” poisons the entire work environment? Do you have staff members whose “personality” doesn’t “fit” the rest of your team? Or one person on staff who demoralizes the rest?

Confronting difficult employee situations can be an immobilizing thought for many managers who then procrastinate rather than change the situation.

After this program, participants will:

  • More accurately identify the unsatisfactory behavior
  • Conduct more effective coaching/counseling sessions with difficult employees
  • Reverse inappropriate behaviors
  • Learn strategies for dealing with employees when behaviors don't “turn around”
  • Feel more comfortable in handling challenging employee situations
  • Protect the organization from legal vulnerability


How often have you made a hiring decision believing the new employee could “walk on water” only to discover that, within 3-6 months, you needed to terminate him/her?

Selecting the best candidate involves getting the right information to predict the candidate's potential future success. Eliciting behavioral information will also protect your organization from potential charges of discrimination.

After this program, participants will:

  • Follow a more systematic approach in conducting interviews
  • Utilize objective screening criteria based on past, quantifiable, job-related activities, rather than subjective impressions or hunches
  • Select applicants with a higher probability of success and more realistic job expectations, thereby reducing turnover
  • Comply with legal requirements
  • Feel more at ease with the interview process
  • Hire top-notch employees


How many times have you felt overwhelmed with too many projects and tasks... but you felt reluctant to delegate responsibility to others?

Delegation is a paradox: It's difficult to delegate to someone you don't trust and yet you don’t develop trust if you don’t delegate.

After this workshop, participants will be able to:

  • Recognize the requirements for effective delegation
  • Identify tasks and projects that could be delegated
  • Implement steps to ensure the delegatee succeeds
  • Ensure effective communication channels throughout the delegation process
  • Delegate successfully to staff and volunteers while remaining in control
  • Free yourself to accomplish more


Are generational differences in your workplace causing conflict and miscommunication? Are you struggling to build collaboration and team consensus between the different generations? Do you wonder how each generation defines words like “respect” and “motivation” and “work values?”

Today's workforce and its four dramatically different generations, brings different expectations and different demands. This session will offer solutions to the most important concerns managers face when working with different generations.

In this session, participants will learn to:

  • Understand the key characteristics that distinguish the generations
  • Identify factors that motivate different groups into action
  • Design programs, incentives and rewards to appeal to each generation
  • Create an engaging environment where everyone thrives


How do we motivate our top performers when money is tight and financial incentives are limited? How do we motivate the seemingly “unmotivated” and turn them into high achievers?

Ensuring a highly motivated staff is critical to the success of every organization. This highly interactive workshop will enable participants to more effectively manage employees, bring about higher levels of performance, and retain top workers.

After this workshop, participants will be able to:

  • Develop objective performance standards focused on behavior, rather than personality
  • Communicate expectations and feedback to foster employees' success
  • Administer rewards and disciplines to generate superior performance
  • Conduct more productive and stress-free performance evaluations
  • More effectively handle challenging employee situations
  • Protect your organization from legal vulnerability


Has your euphoria over a promotion to supervision dissolved into doubts and anxieties as you tried to take hold in a management position? Have you bumped into challenges trying to manage employees who had more tenure or experience or who wanted the position that you received?

Making the transition from employee to supervisor can be a difficult one, especially if the new manager is not embraced by employees or others.

After this workshop, participants will:

  • Recognize the differences between being a manager and being an employee
  • Differentiate myths vs. realities about the role of manager or leader
  • Determine the qualities of a successful supervisor
  • Overcome stumbling blocks to success as a manager
  • Promote productive relationships with those above and those below
  • Develop a management style that best meets the needs of the organization


Is the staff of your non-profit overworked and overwhelmed? Are the roles and responsibilities of staff and volunteers clearly defined? Has your organization become so completely staff driven that it’s difficult to get volunteers to participate?

It is easy for the work of running a non-profit to become unbalanced and for staff and volunteer energies to get out of synch.

This workshop will enable participants to:

  • Differentiate roles and responsibilities of staff and volunteers
  • Motivate volunteers
  • Reward volunteers in a way that stimulates commitment
  • Bring the balance of energies into greater alignment